eSIM Frequently Asked Questions (FAQ): Everything You Need to Know
Welcome to our comprehensive FAQ about eSIMs (embedded SIM cards). Whether you're an international traveler, a digital nomad, or simply looking for a more flexible mobile solution, this FAQ will answer all your questions about eSIM technology, how it works, its benefits, and its compatibility.
An eSIM (embedded SIM) is a digital SIM card built directly into your device (smartphone, tablet, smartwatch, etc.). It allows you to activate a mobile plan without the need to insert a physical SIM card. To activate your eSIM, you scan a QR code or follow an activation link provided by your mobile carrier.
- Flexibility: Easily switch mobile carriers without changing SIM cards.
- Multiple Numbers: Use multiple phone numbers on a single device (ideal for separating personal and professional life or having a local number when traveling).
- Space Saving: No need for a physical SIM card slot.
- Quick Activation: Activate your plan in minutes, wherever you are.
- Eco-Friendly: Reduction in plastic consumption.
To use an eSIM, your device must be unlocked (not tied to a specific carrier) and eSIM-compatible. Here is a list of compatible devices (updated [date]):
- Apple: Apple: iPhone XS, iPhone XS Max, iPhone XR, and later models, iPad Air (3rd generation and newer), iPad Pro (3rd generation and newer), iPad (7th generation and newer), iPad mini (5th generation and newer)
- Samsung: Samsung: Galaxy S20 and later models, Galaxy Z Flip/Fold, Note 20 and later models
- Google Pixel: Google Pixel: Pixel 3 and later models
- Huawei: Huawei: P40, P40 Pro, Mate 40 Pro
- Motorola: Motorola: Moto G54, Edge 40, Razr series
- Nokia: Nokia: G60, XR21, X30
- OnePlus: OnePlus: OnePlus 11 and later models
- Oppo: Oppo: Find X3 Pro, Find X5 series, Reno6 Pro 5G
- Sony: Sony: Xperia 1 V, Xperia 5 IV, Xperia 10 III Lite
- Vivo: Vivo: X90 Pro, V29 series (EU version)
- Xiaomi: Xiaomi: 14 Pro, 13T, 13T Pro
Important Note: This list is not exhaustive and may change. Check your device's compatibility with its manufacturer or your mobile carrier.
After purchasing your eSIM, you will receive an activation message via WhatsApp on the phone number you provided during payment. You have two options:
- Automatic Activation: Click the link in the WhatsApp message to automatically activate your eSIM on your device.
- QR Code Activation: After payment, you will be redirected to a page displaying your eSIM's QR code. Scan it with your phone to activate it.
- Low Data Alert: If your remaining data drops below 1 GB, you will receive a WhatsApp reminder.
- Expiration Reminder: You will be notified before your eSIM plan expires so you can renew it on time.
Contact our customer support team. We are available 24/7 to help you solve any issues.